Contact info@ikesound.com for an RMA # or any other return questions
New Product Warranty
We offer a one-year warranty on all new products; refurbished products have a 90 day warranty.
Return Policy for all manufacturers:
No returns will be accepted without a return authorization. Please email info@ikesound.com to obtain a return authorization number.
(We only ship to the address we have on file so it is up to the customer to make sure we have a correct shipping address on file. If we ship to an "old" address and you do not receive your return.Ikesound.com will not be responsible for the reshipment or the loss of the return.
Ikesound.com is not responsible for any shipping charges unless there has been a mistake on our part: i.e. we shipped to the wrong address, or we shipped the wrong item.
For returns made 14 days from date of receipt on items that are not defective, Ikesound will provide an RMA number and will refund upon return less the shipping and handling. (see below for shipping credits).
*** Free shipping items can be returned within 14 days, less 10% of the total price.
*** Items sold with shipping charges can be returned within 14 days less the shipping and handling.
The item has to be returned in its original condition, with the original packaging in saleable condition in order to receive a refund.
For returns made 14 days after date of receipt on items that are not defective, ikesound will issue a store credit for the price of the item and a restocking fee amounting to 15% of the item's price. Defective items that are returned 14 days from date of receipt can be returned at the buyers expense and we will ship a new item as a replacement if the item is available at that time.
Defective items that are returned 14 days after receipt date may be repaired or replaced at Ikesound's discretion The customer will need to send $39.00 return fee with the return. The $39.00 return fee is a non-refundable service fee and will not be part of any credit issued.
Miscellaneous
Shipments made in error by Ikesound will be recalled at Ikesound's expense by use of a call tag, or by refunding the actual cost of a ground shipment back to our warehouse to the customer. We will not pay for expedited shipping. Shipments that are returned to us as undeliverable to the address given by the customer will be reshipped at customer's expense. Credit will be given to customer upon return LESS THE SHIPPING AND HANDLING originally paid. (See above for shipping credits)
In the event of a theft or damage during shipping, you are advised to hold any evidence on your property until a claim has been placed with the freight company. If the evidence of a theft has been tampered with, all claims will be cancelled and Ikesound will not be responsible for the replacement of the item. As per UPS rules, all claims with UPS may require at least 8 business days before they are resolved.
Refurbished Product Warranty
All refurbished products hold a 90-day warranty with ikesound. The return fee is also $39.00 and all instructions on returning the refurbished product still apply. We will send all refurbished items to repair. Once the item is repaired it will be returned to you. Repair time can vary between 8 - 10 weeks.
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