About US


Office Hours - 9 AM - 5 PM
Phone number - 800 806 5502 - If our phones are busy we do have an answering service. We pick up our messages every hour during the business day.
Leave your name and number and the item number in question.
Speak clearly! We will return your call asap.

Email addresses:

General / Tracking: arvillis@ikesound.com

Technical Advice: tech@ikesound.com

Office address: Ike's Electronics 4650 SW 51st Street, # 701 Davie, FL 33314



  OUR TERMS OF SALE


Sales Tax will not be applied to any orders shipped outside the State of Florida.
A Sales Tax of 6% will be applied to all orders shipped within the State of Florida.

Please note we ship 3-5 business days from receipt of your payment, longer on personal checks and if we have to verify your billing address on your card.

1) Send a money order or a cashier's check

2) Send a personal check, (your shipment will be delayed 10 working days)
please make your payment PAYABLE TO IKE'S ELECTRONICS to the following address:

Ike's Electronics
4650 SW 51ST st. # 701
Davie, FL 33314

If you are paying by mail: PLEASE FILL IN AND INCLUDE WITH YOUR PAYMENT SO ALL INFORMATION NEEDED BY US TO PROCESS YOUR ORDER WILL BE RECEIVED

AUCTION NUMBER: _ _ _ _ _ _ _ _ _ _ _ _ _

NAME AND ADDRESS:

EMAIL: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ (Make sure this is your user email address on ebay !!!)

PHONE NUMBER _ _ _ _ _ _ _ _ _ _ _ You'll use this to track your order once we ship

(Please do not write any of this information on the check or money order as we deposit those!) Your shipment will be delayed if any pertinent info is missing.


3) Pay through Paypal - www.paypal.com
WE ONLY SHIP TO THE CONFIRMED ADDRESS (IF THIS IS A PROBLEM PLEASE PAY BY MONEY ORDER) ADD YOUR PHONE NUMBER TO THE COMMENT, YOU'LL BE ABLE TO TRACK YOUR ORDER ONLINE

My email address is sales@ikesound.com (Note we do NOT accept international payments on paypal.)

4) Pay by credit card at our secure website www.ikesound.com/pay ** (except for international payments)
Note there may additional charges incurred by paying by credit card, which you will not incur if you pay by Paypal.

5) Call us at 800 806 5502 AND PAY BY CREDIT CARD OVER THE PHONE
We normally ship UPS ground. Shipments to post office boxes and international shipments will be shipped by United States Postal Service.

WE GO TO THE POST OFFICE ONCE A WEEK THIS WILL CONSIDERABLY DELAY YOUR SHIPMENT. IF YOU NEED FAST SHIPPING PLEASE PAY BY MONEY ORDER AND WE'LL SHIP TO WHEREVER YOU WANT ON UPS .

If you experience a problem please call us as soon as
possible. 954 584 8848

Tracking:

You'll be able to track your order if you give us an email address or a phone number by going to www.ikesound.com, click on the track your order tab and plug in either your phone number or email address. If the order shipped you'll be able to get a tracking number and an expected delivery date.

If you pay by paypal or credit card , 5 days after you pay go to: www.ikesound.com/ups.htm and plug in your phone number, if we shipped, the site will enable you to track the shipment. If you did not provide a phone number, enter your e-mail address.

If you paid us by money order, 12 days after you sent the payment go to www.ikesound.com/ups.htm and plug in your phone number, if we shipped, the site will enable you to track the shipment. If you did not provide a phone number, enter your e-mail address.

If you paid us by personal check, 14 working days after you sent the payment go to www.ikesound.com/ups.htm and plug in your phone number, if we shipped, the site will enable you to track the shipment. If you did not provide a phone number, enter your e-mail address.

Feedback:

We understand feedback is a very important factor on eBay. If you are going to leave negative feedback please do so AFTER you get your facts straight or we will leave appropriate feedback on you. Many times there are miscommunications that can be resolved to our mutual understanding. If we made a mistake we will correct it. We are NOT in the business of FRAUD. So if you are happy with our service please leave us feedback by clicking on the link below and we will do the same for you automatically (scala1 is the user name) http://cgi2.ebay.com/aw-cgi/eBayISAPI.dll?LeaveFeedbackShow&useridto=scala1



  New Product Warranty


  • We offer a one-year warranty on all products***. The warranty is provided through Ikesound.com.

  • *** Infinity products carry a 3-year warranty


Note that in all circumstances, our warranty will be voided if:

  • There is evidence of improper installation, including but not limited to: reversed polarity and dangerously low impedances.

    There is evidence of water damage.

    There is evidence of physical abuse including but not limited to cracked cones or baskets, torn surround, scratched faceplates, scratched covers or shrouds. Any item damaged in transit should be reported as soon as received. Please read below for further instructions.

    If any item purchased from Ikesound was not installed by a professional. We reserve the right to ask for written proof of professional installation.

    There is evidence of misuse including accidental or intentional abuse. This includes but may not be limited to driving an amplifier into clipping, or pushing a subwoofer at constant high volumes.

    There is evidence of previous repair by another repair center other than ikesound.com

    There is no record of purchase from ikesound.com. We will do our best to look for your sales information, but ultimately it is your responsibility to retain your sales receipt.



  Return Policy for all manufacturers


  • No returns will be accepted without a return authorization. Please email Anthony@ikesound.com to obtain a return authorization number. NOTE: Any return that does not have a return authorization number written on the outside of the package will not be accepted. We only ship to the address we have on file. Ikesound.com has the sole discretion as to what is warrantied. Also Ikesound.com is not responsible for any shipping charges. It is our intention to keep you, the customer happy. With that in mind, we will do our best to repair or exchange the item sent back to us in good faith.

  • For returns made 14 days from date of receipt, payment will be refunded less shipping and handling if a refund is wanted. The item has to be complete in order to receive a refund. If an item is defective within 14 days, the customer does not have to pay the $29 return fee to receive the replacement unit.

  • After 14 days from your receipt date, defective items may be repaired or replaced at Ikesound’s discretion (*** Except Alpine products, which are only repaired**.) The customer pays $29 return fee, which covers shipping, handling and insurance back to them.


  Testing


  • Please note that our technicians will test all returned products to determine the nature of the defect or if the item is defective at all. If an item is returned as defective, and after testing it is deemed to have been in good working order, the item will be returned to the customer as it was received. The $29 return fee is non-refundable. Please test the defective item(s) prior to sending the item back for warranty service. This will save you time and money.

  • Shipments made in error by Ikesound will be recalled at Ikesound's expense by use of a call tag, or by refunding the actual cost of a ground shipment back to our warehouse to the customer. We will not pay for expedited shipping.

  • In the event of a theft or damage during shipping, you are advised to hold any evidence on your property until a claim has been placed with the freight company. If the evidence of a theft has been tampered with, all claims will be cancelled and Ikesound will not be responsible for the replacement of the item.


  Refurbished Product Warranty


  • All refurbished product hold a 90-day warranty with us here at ikesound. The return fee is also $29.00 and all instructions on returning the refurbished product still apply